122
Aug. 19, 2026
In this episode, we unpack the story of Teruo Yabe and his remarkable turnaround of the Tokyo bullet train cleaning teams—transforming a low-morale, high-turnover environment into the global gold standard for operational excellence. We explore how a simple shift in ownership and agency can unlock creativity, engagement, and even industry-changing outcomes. We challenge the notion that we have to wait for the perfect job, brief, or title to make an impact. Instead, we discuss the concept of "y...